Frequently asked questions

How buying FC 27 coins works here: delivery, safety, payment and rewards. If your question is not covered, message us on Telegram and a person will answer.

Ordering

What is the minimum order?

20,000 coins. There is no maximum beyond what we have in stock, and stock is shown live on the order page.

Which platforms do you support?

PS5, PS4 and Xbox share one transfer market and are sold together as Console. PC is a separate market and is priced separately. Pick your platform on the order page and the price updates automatically.

Do I need an account to order?

No, you can check out as a guest. Creating an account is free and it is the only way to earn loyalty points and tier discounts on what you were going to buy anyway.

What do I need before ordering?

Your FUT transfer market must be unlocked, you need at least 5,000 coins in your club, and fewer than 5 unassigned items. These are EA requirements for any transfer, not ours.

Delivery and safety

How do you deliver the coins?

By Comfort Trade. We log into your account and transfer the coins directly. Your account performs no transfer market activity as part of the purchase, which is what makes this the safest delivery method available.

How long does delivery take?

Most orders are delivered within 5 to 30 minutes of payment clearing. Very large orders can take longer because they are split across several transfers.

What do you need from my account?

Your EA email, your password and your backup code. Nothing else. We never need your recovery email, your security question or your console account, and you should never give those to any coin seller.

Can I get banned for buying coins?

Buying coins is against EA’s terms of service, so no seller can honestly promise zero risk. What changes the actual risk is the delivery method and where the coins came from. Comfort Trade leaves no transfer market footprint, and we only source from a closed set of verified suppliers, so there are no coins of unknown origin landing in your club.

Should I change my password after delivery?

Yes. Once your order is complete, change your EA password. It is good practice after sharing credentials with anyone, for any reason.

Where do your coins come from?

From a closed set of verified suppliers we work with directly. We do not buy coins from random players, because coins bought that way can be reversed by EA weeks later if they were obtained fraudulently.

Payment and pricing

What payment methods do you accept?

Credit and debit cards, Apple Pay and Google Pay, all processed by Stripe, plus cryptocurrency including USDT, BTC and ETH.

How much do coins cost?

Coins are priced per 100,000 and the rate tracks the live market. The current price for every amount and platform is on our coin prices page, which updates automatically.

Are there extra fees?

A small service fee is added at checkout and is shown before you pay. Nothing is added afterwards. Discount codes and loyalty tier discounts both come off the subtotal.

Can I use a discount code and my loyalty discount together?

Yes. They stack. The coupon and your tier discount are both taken off the subtotal and added together.

What is your refund policy?

Seven days. If an order is not delivered, you get your money back. Contact support with your order number and we will sort it out.

Loyalty rewards

How do loyalty points work?

You earn 1 point for every $1 spent, credited once your order is paid. Points never expire.

What can I do with points?

Once a month you can spend points on bonus coins, which are added to a new order. Bonus coins cannot be claimed on their own, you pick your reward at checkout and we deliver them together with the coins you buy.

What are tiers?

A separate programme that runs alongside points. Your lifetime points place you in a tier worth between 1% and 5% off every order, applied automatically. Spending points on a reward never costs you your tier.

Support

How do I contact you?

Telegram is fastest and is answered around the clock. You can also email info@futcoinsmarket.net. Have your order number ready and we can look it up immediately.

My order is taking longer than expected. What should I do?

Message support with your order number. Delays are usually EA rate limits or a locked transfer market on the account, both of which we can check and explain.

Still need a hand?

Support is on Telegram around the clock, and answers come from people who can look up your order.