Refund Policy

If we are unable to deliver an order, you receive a full refund to the original payment method. This applies whether the problem is on our side, a stock issue, or a restriction on your account that prevents the transfer.

We do not keep payment for a service we did not provide.

When your order is delivered we notify you by email. From that moment you have 24 hours to reply and tell us about any problem with the delivery.

If we do not hear from you within those 24 hours, the order is marked as confirmed and completed, and it is no longer eligible for a refund.

This window exists because the product is in-game currency that enters your account immediately and is spent from it. Once it has been delivered and accepted, it cannot be returned.

If you spot a problem, reply to the delivery email or message us on Telegram with your order number. Do not wait: contact us inside the window even if you are not sure yet, and we will look into it.

You can cancel at any point before we start the transfer and get a full refund. Message us with your order number.

Once the transfer has started, the order can no longer be cancelled, because the coins are already moving into your account.

We guarantee the safety of your most recent delivery from market bans or coin wipes for a period of 7 days. In the unlikely event (1% or less chance) that your account experiences an EA sanction, you are eligible for either a 50% cash refund or a 100% store credit refund.

The cash refund is returned to the original payment method. The store credit is the full value of your order, held on your account and usable on any future purchase.

To claim, contact us inside those 7 days with your order number and a screenshot of the notification from EA showing the date of the action. We need the date because the window is counted from the moment your order was delivered.

One claim per order, and the choice between the two remedies is yours, not ours.

Action taken by EA more than 7 days after delivery is not covered. By that point the coins have normally been used and we have no way to establish what the account did in between.

This is the only guarantee we make about sanctions. Any page on this site that suggests otherwise is wrong, and this policy is what applies.

Boosting is sold with a result attached. If we do not reach the rank stated in the service you bought, you get a full refund of that order.

If you cancel after we have started playing, we may retain a proportion of the price for the work already completed. We will tell you the amount before processing anything.

• Orders confirmed by the 24-hour window passing without a report.
• Coins already spent, traded or lost in your account after delivery.
• Orders where the account details you gave us were wrong and the delay or failure was caused by that, unless you tell us inside the window.
• Action taken by EA against your account reported more than 7 days after delivery. Inside those 7 days, see the section above.

Reply to your delivery email, or message us on Telegram or at info@futcoinsmarket.net. Include your order number and what went wrong.

We answer within 24 hours. Approved refunds are returned to the original payment method and usually appear within 5 to 10 business days, depending on your bank. Crypto payments are refunded to the wallet address you paid from.

If something is wrong, contact us first. We resolve almost everything directly and faster than a bank dispute.

Opening a chargeback without contacting us leads to the account being suspended from future orders. We keep delivery records for every order and present them to the card network when a dispute is raised.